[Federal Register Volume 60, Number 54 (Tuesday, March 21, 1995)]
[Notices]
[Pages 14983-14984]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 95-6871]
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OFFICE OF PERSONNEL MANAGEMENT
Notice of Request for Expedited Review of Employment Information
Customer Service Survey
AGENCY: Office of Personnel Management.
ACTION: Notice.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1980 (title
44, U.S. Code, chapter 35), this notice announces a request for
clearance of a new information collection. The Employment Information
Customer Service Survey authorized by Executive Order 12862, will be
used to determine the job seeking public's level of satisfaction with
OPM's service. The information obtained from the survey will be used to
identify areas where service improvements are necessary. Participation
is voluntary.
Approximately 60,000 surveys will be completed annually. We
estimate it will take 10 minutes to complete this form. The total
annual burden is 10,000 hours.
A copy of the proposal is appended to this notice.
DATES: Comments on this proposal should be received on or before March
27, 1995. The Office of Management and Budget has been requested to
take action within 10 days.
ADDRESSES: Send or deliver comments to: Joseph Lackey, OPM Desk
Officer, Office of Information and Regulatory Affairs, Office of
Management and Budget, Docket Library, Room 10102, 725 17th Street,
NW., Washington, DC 20503.
U.S. Office of Personnel Management.
James B. King,
Director.
Federal Employment Information Customer Service Survey
Our goal is to provide service that meets your needs. Please take a
few minutes to let us know how well we have served you, and how we may
better serve you in the future. Please respond to each question by
circling the number that corresponds to your answer. We have provided a
postage paid envelope. Thank you for your time!
I Called I Wrote I Visited
1) How did you contact OPM?............................................... 1 2 3
2) Why did you contact us?
1: To obtain general information about Federal employment
2: To find out what specific jobs are open and how to apply
3: To obtain job information materials
4: To submit an application or take a test
5: Other________________
Does not
Not at all Moderately Completely apply
3) Was our staff:
courteous?.... 1 2 3 4 5 6
responsive?... 1 2 3 4 5 6
knowledgeable? 1 2 3 4 5 6
available to
answer your questions
(in person or by
phone)?................ 1 2 3 4 5 6
4) Was our service:
timely?....... 1 2 3 4 5 6
successful in
meeting your
information needs?..... 1 2 3 4 5 6
5) Was our employment
information:
current?...... 1 2 3 4 5 6
accurate?..... 1 2 3 4 5 6
helpful?...... 1 2 3 4 5 6
easy to
access?................ 1 2 3 4 5 6
6) How helpful were the
following services:
talking to an
Information Specialist
in person.............. 1 2 3 4 5 6
talking to an
Information Specialist
by telephone........... 1 2 3 4 5 6
writing to an
Information Specialist. 1 2 3 4 5 6
using our
automated systems
(e.g., touchscreen).... 1 2 3 4 5 6
7) Did we:
tell you how
to contact us with
complaints or
suggestions regarding
our services (if
applicable)?........... 1 2 3 4 5 6
encourage your
comments to better meet
your needs in the
future?................ 1 2 3 4 5 6
8) If you requested material from us, how long did it take to receive it?
1 week or less 1-2 weeks More than 2 weeks Did not request material
1 2 3 4
9) Please tell us how we may better serve you. If possible, when making
your comments, please tell us which question number(s) above (#1
through 8) they refer to:
[[Page 14984]]
10) If you wish, please give us your name, address, and telephone
number:
Public Burden Statement: Executive Order 12862 authorizes the
solicitation of this information. The purpose of this collection is to
find out how well the Office of Personnel Management is serving the
public. Participation is voluntary. We think providing this
information takes an average of 10 minutes, including the time for
reviewing instructions and reviewing the requested information. Send
comments regarding our estimate or any other aspect of this form,
including suggestions for reducing time needed to Paperwork Reduction
Project, OMB Clearance Number 3206-xxxx, Office of Management and
Budget, Washington, D.C. 20503.
[FR Doc. 95-6871 Filed 3-20-95; 8:45 am]
BILLING CODE 6325-01-M
