[Federal Register Volume 60, Number 90 (Wednesday, May 10, 1995)]
[Notices]
[Page 24864]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 95-11479]
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FEDERAL EMERGENCY MANAGEMENT AGENCY
Public Information Collection Requirements Submitted to OMB for
Review
ACTION: Notice.
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SUMMARY: The Federal Emergency Management Agency (FEMA) has submitted
to the Office of Management and Budget the following public information
collection requirements for review and clearance in accordance with the
Paperwork Reduction Act of 1980, 44 U.S.C. chapter 35.
DATES: Comments on this information collection must be submitted on or
before July 10, 1995.
ADDRESSES: Direct comments regarding the burden estimate or any aspect
of this information collection, including suggestions for reducing this
burden, to: the FEMA Information Collections Clearance Officer at the
address below; and to Donald Arbuckle, Office of Management and Budget,
3235 New Executive Office Building, Washington, DC 20503, (202) 395-
7340, within 60 days of this notice.
FOR FURTHER INFORMATION CONTACT:
Copies of the above information collection request and supporting
documentation can be obtained by calling or writing Muriel B. Anderson,
FEMA Information Collections Clearance Officer, Federal Emergency
Management Agency, 500 C Street, SW., Washington, DC 20472, (202) 646-
2624.
Type: Generic clearance of a new collection.
Title: Voluntary Customer Surveys to Implement Order 12862--
Customer Satisfaction Surveys of State, Local, other Federal agencies,
Private sector customers, and applicants.
Abstract: FEMA will conduct a variety of customer surveys over a 3-
year period to determine customers' perceptions and expectations of the
services provided by FEMA as well as their satisfaction with existing
services. The survey results will be used to establish customer service
standards for FEMA programs and performance standards for FEMA
employees.
Type of Respondents: Individuals or households; business or other
for-profit; not-for-profit institutions; Federal Government; and State,
Local, or Tribal Government.
Estimate of Total Annual Reporting and Recordkeeping Burden: 5,400
hours.
Number of Respondents: 13,000.
Estimated Average Burden Time per Response: Surveys (including
pilot tests)--15 minutes; Focus Groups--2 hours.
Frequency of Response: One-time.
Dated: May 1, 1995.
Wesley C. Moore,
Director, Program Services Division, Operations Support Directorate.
[FR Doc. 95-11479 Filed 5-9-95; 8:45 am]
BILLING CODE 6718-01-M
